| 1) |
|
Windows
95/97/98 Start/programs/MS-Dos Prompt
For windows 2000
Start/Programs/Accessories/Command Prompt, and skip to part 3 |
| 2) |
|
Once you get here you will see
C:\windows. Then type
cd ..\
and then press enter. This will give you the C:\
prompt. |
| 3) |
|
Type this to do a trace
tracert
66.151.177.10
and then press enter.
Each line represents a roughter between you and the
server you are requesting the document from. If it stops at any point with a message "request timed
out" and never continues past this point we will need a copy of the trace for diagnosis. To send us
a copy follow these instructions if the trace is still running and you don't want to wait for it to
time out, hold down the Ctlr key and the C key at the same time. |
| 4) |
|
When you get the C:\ prompt again type
this
tracert 66.151.177.10 > trace.txt
and then hit enter.
You will now see
a flashing curser, just wait for this to finish. |
| 5) |
|
When it is done flashing you see the C:\
prompt again
Go to "My Computer, click on the C drive and then look for the file trace.txt.
Double click on this, copy the contents and paste it into a mail to be sent to
support@1stomni.com |
